head of business transformation

At REPL my role is . . .

Head of Business Transformation - quite a broad role! Alongside overseeing three practice areas (Delivery Management, Business Change and Business Analysis - each of which has its own fabulous practice lead), I look after various operational and change initiatives which span the organisation. For example, I head up our recruitment team, I’m the ops lead for our Graduate, Voice of REPL, and Wellbeing communities, and I provide thought leadership on REPL’s ways of working and internal initiatives.

My background is . . .

I read Psychology and Criminal Justice at University. Following graduation, I landed a temp job as a productivity analyst at Mitchells & Butlers and - after a few years of failing to save to read a Masters - I applied for a role as a Project Manager.

After six years and an additional two roles (employee communication manager then digital marketing manager) I left to join REPL, where I spent the first three years of my career delivering projects abroad for an American retailer headquartered in Bentonville, Arkansas.

When I returned to the UK I became an account manager, then moved back into Delivery and Strategy. I became acting COO (covering Neil’s paternity leave) then landed in my current role.

In addition to my role, I also get involved with . . .

EDAI (Ethnic Diversity & Active Inclusion) where I play an active role in the community. I also participate in various CSR, Inclusion and Diversity, and People initiatives across the business.

I would describe REPL’s culture as . . .

An open, collaborative and supportive environment where you’re given a high degree of trust and autonomy to deliver, while being encouraged to bring your authentic self to work.

head of business transformation

At REPL my role is . . .

Head of Business Transformation - quite a broad role! Alongside overseeing three practice areas (Delivery Management, Business Change and Business Analysis - each of which has its own fabulous practice lead), I look after various operational and change initiatives which span the organisation. For example, I head up our recruitment team, I’m the ops lead for our Graduate, Voice of REPL, and Wellbeing communities, and I provide thought leadership on REPL’s ways of working and internal initiatives.

My background is . . .

I read Psychology and Criminal Justice at University. Following graduation, I landed a temp job as a productivity analyst at Mitchells & Butlers and - after a few years of failing to save to read a Masters - I applied for a role as a Project Manager.

After six years and an additional two roles (employee communication manager then digital marketing manager) I left to join REPL, where I spent the first three years of my career delivering projects abroad for an American retailer headquartered in Bentonville, Arkansas.

When I returned to the UK I became an account manager, then moved back into Delivery and Strategy. I became acting COO (covering Neil’s paternity leave) then landed in my current role.

In addition to my role, I also get involved with . . .

EDAI (Ethnic Diversity & Active Inclusion) where I play an active role in the community. I also participate in various CSR, Inclusion and Diversity, and People initiatives across the business.

I would describe REPL’s culture as . . .

An open, collaborative and supportive environment where you’re given a high degree of trust and autonomy to deliver, while being encouraged to bring your authentic self to work.

Nicola McGregor

Global PMO Lead

At REPL my role is . . .

Global PMO Lead. In my day-to-day role I’ve been the Delivery Lead on a number of customer initiatives from within the REPL In-Store Tech Team.

When I first joined, I worked on an ePOS Replacement Programme for a high street department store retailer and was responsible for the cutover, implementation and service Transition workstreams. This involved collaboration across IT and Business teams to determine all cutover steps needed to transition a store to the new ePOS solution.

From there, I’ve spent three years as a delivery lead for a global fuel organisation, working across different markets (the UK, the US and the Netherlands) on projects ranging from deploying a mobile devices solution into sites, implementing a new back-office platform and leading on a complex system integration project to support a new commercial partnership to improve the dry goods offered to customers.

My background is . . .

I joined REPL in March 2018 after spending 20 years at John Lewis. For around 10 of those years I was a POS Project Manager. I also spent three years as a Senior Project Manager in Retail Systems at Harrods.

I made the transition into consulting because I felt my experience from having worked in-house for these tier one retailers would help me shape, steer and support other organisations in reaching their goals.

I would describe REPL's culture as . . .

Dynamic and energetic. I love the diversity that consultancy exposes me to. Working with different customers and collaborating with new teams and third parties; it helps deepen my knowledge and experience for the next project that comes along. No two days are the same, and I thrive on being kept on my toes and immersing myself in new challenges.

Nicola McGregor

Global PMO Lead

At REPL my role is . . .

Global PMO Lead. In my day-to-day role I’ve been the Delivery Lead on a number of customer initiatives from within the REPL In-Store Tech Team.

When I first joined, I worked on an ePOS Replacement Programme for a high street department store retailer and was responsible for the cutover, implementation and service Transition workstreams. This involved collaboration across IT and Business teams to determine all cutover steps needed to transition a store to the new ePOS solution.

From there, I’ve spent three years as a delivery lead for a global fuel organisation, working across different markets (the UK, the US and the Netherlands) on projects ranging from deploying a mobile devices solution into sites, implementing a new back-office platform and leading on a complex system integration project to support a new commercial partnership to improve the dry goods offered to customers.

My background is . . .

I joined REPL in March 2018 after spending 20 years at John Lewis. For around 10 of those years I was a POS Project Manager. I also spent three years as a Senior Project Manager in Retail Systems at Harrods.

I made the transition into consulting because I felt my experience from having worked in-house for these tier one retailers would help me shape, steer and support other organisations in reaching their goals.

I would describe REPL's culture as . . .

Dynamic and energetic. I love the diversity that consultancy exposes me to. Working with different customers and collaborating with new teams and third parties; it helps deepen my knowledge and experience for the next project that comes along. No two days are the same, and I thrive on being kept on my toes and immersing myself in new challenges.

Findlay Mack

business and technology delivery manager

At REPL my role is . . .

A Business and Technology Delivery Manager. As a manager in the In-Store Technology practice, I help to deliver world-class solutions for our clients. My focus is always on understanding the problem our customers are trying to solve and defining the best way to approach them. I’m typically involved from the start of our projects and help fight through the ambiguity that is often present in the initial phases of any large-scale programme.

My background is . . .

I joined REPL as a grad back in 2015 and haven’t looked back since! I’ve taken advantage of all the opportunities and managed to travel to (and live!) in some amazing places.  For example, in January 2019 I moved to Cape Town - one of the greatest cities in the world – to help support the growth of REPL in South Africa, before moving back to the UK in October 2021.

I would describe REPL's culture as . . .

Inclusive, professional and full of opportunities. I love the trust that is placed in me and the continual opportunities to challenge myself. REPL always appealed to me because of the focus on community. We are lucky to have an incredibly diverse range of people within the company that help drive us all to be better.

Findlay Mack

business and technology delivery manager

At REPL my role is . . .

A Business and Technology Delivery Manager. As a manager in the In-Store Technology practice, I help to deliver world-class solutions for our clients. My focus is always on understanding the problem our customers are trying to solve and defining the best way to approach them. I’m typically involved from the start of our projects and help fight through the ambiguity that is often present in the initial phases of any large-scale programme.

My background is . . .

I joined REPL as a grad back in 2015 and haven’t looked back since! I’ve taken advantage of all the opportunities and managed to travel to (and live!) in some amazing places.  For example, in January 2019 I moved to Cape Town - one of the greatest cities in the world – to help support the growth of REPL in South Africa, before moving back to the UK in October 2021.

I would describe REPL's culture as . . .

Inclusive, professional and full of opportunities. I love the trust that is placed in me and the continual opportunities to challenge myself. REPL always appealed to me because of the focus on community. We are lucky to have an incredibly diverse range of people within the company that help drive us all to be better.

Jasmeet Vig

graduate business analyst

At REPL my role is . . .

A Graduate Business Analyst. I'm currently working on a consulting project which involves identifying, assessing and documenting business needs and recommending options, risks, and costs for the implementation plan. The role involves interviewing stakeholders and capturing their business processes through process maps. I also conduct industry research to determine if the recommendations are fit for purpose in the current industry.

My background is . . .

I graduated with a BSc in Accounting and Finance from the University of Leicester. Alongside my undergraduate degree, I had the opportunity to start my own e-commerce business. After graduating, I began my career working in financial services but, after six months, decided to pursue a career in consulting. I studied for an MSc in Business Consulting from Warwick Business School to develop my consulting skills and got the opportunity to join REPL's graduate scheme in July, where I became part of the Supply Chain team and the Business Analyst practice.

In addition to my role, I also get involved with . . .

I’m the Voice of REPL representative for the graduate community, where I'm responsible for collecting feedback and communicating this back to senior stakeholders in REPL.  I also play an active role in the Business Analyst community and have taken part in various Learning and Development initiatives. I’m also a mental health ally.

In addition, I get involved in various Accenture societies. I'm an active participant in the Accenture Sikh Network, where I created the first Accenture Asian Virtual Reality event. I’m also the UK lead for Sky's the Limit, which is an Accenture-led non-profit organisation that provides mentoring to people from under-represented backgrounds. I’m also the co-curator for the London Global Shaper II community, which is led by the World Economic Forum.

I would describe REPL’s culture as . . .

Caring, inclusive and diverse. REPL is really supportive about career goals and helps you take the necessary steps to reach them. The graduate community is made up of remarkable individuals as everyone has come from different backgrounds and experiences, so you learn new things. People are respectful of each other's wellbeing and mental health – every single person would make the time to listen if you needed someone to talk to.

Jasmeet Vig

graduate business analyst

At REPL my role is . . .

A Graduate Business Analyst. I'm currently working on a consulting project which involves identifying, assessing and documenting business needs and recommending options, risks, and costs for the implementation plan. The role involves interviewing stakeholders and capturing their business processes through process maps. I also conduct industry research to determine if the recommendations are fit for purpose in the current industry.

My background is . . .

I graduated with a BSc in Accounting and Finance from the University of Leicester. Alongside my undergraduate degree, I had the opportunity to start my own e-commerce business. After graduating, I began my career working in financial services but, after six months, decided to pursue a career in consulting. I studied for an MSc in Business Consulting from Warwick Business School to develop my consulting skills and got the opportunity to join REPL's graduate scheme in July, where I became part of the Supply Chain team and the Business Analyst practice.

In addition to my role, I also get involved with . . .

I’m the Voice of REPL representative for the graduate community, where I'm responsible for collecting feedback and communicating this back to senior stakeholders in REPL.  I also play an active role in the Business Analyst community and have taken part in various Learning and Development initiatives. I’m also a mental health ally.

In addition, I get involved in various Accenture societies. I'm an active participant in the Accenture Sikh Network, where I created the first Accenture Asian Virtual Reality event. I’m also the UK lead for Sky's the Limit, which is an Accenture-led non-profit organisation that provides mentoring to people from under-represented backgrounds. I’m also the co-curator for the London Global Shaper II community, which is led by the World Economic Forum.

I would describe REPL’s culture as . . .

Caring, inclusive and diverse. REPL is really supportive about career goals and helps you take the necessary steps to reach them. The graduate community is made up of remarkable individuals as everyone has come from different backgrounds and experiences, so you learn new things. People are respectful of each other's wellbeing and mental health – every single person would make the time to listen if you needed someone to talk to.

associate manager - workforce transformation

An Associate Manager in the Workforce Transformation (WFT) Practice and the lead for our WFT Test Practice.

I joined the WFT Practice in 2020 as a test lead and as the sole tester within the WFT team, and since then I’ve had the opportunity to build up the Test Practice. I’ve set-up test strategies and ‘approaches to work’ with the overall project methodologies for different WFT products to ensure that we have a template that works for most of our projects and can be adapted for the customer’s individual needs. This ensures that testing takes place alongside configuration without impacting customer timelines, resulting in a smooth experience for User Acceptance Testing (UAT) and ‘go live’.

I have trained - and am now managing - a team of testers who have an in-depth understanding of both WFT and testing, who are all working on various WFT projects. Alongside this, I’m also currently leading the testing workstream on a large payroll implementation project for a UK-based customer, managing the various stages of the testing lifecycle, including Systems Integration Testing (SIT) and UAT.

My background is . . .

I graduated from university with a degree in Biomedical Sciences in 2013. Since then, I’ve always worked in test roles and have experience across a range of industries, including banking, logistics and energy.

In addition to my role, I also get involved with . . .

I’m involved in EDAI (Ethnic Diversity & Active Inclusion) activities at REPL. I lead the team responsible for inspiring within REPL and as part of this role I organise a lot of internal events with the aim of raising knowledge and awareness and celebrating different cultures and ethnic minorities. I also work with the WFT leadership team to ensure the WFT practice is a good place to work for members of the team, to ensure everyone feels supported and their wellbeing is prioritised.

I would describe REPL’s culture as . . .

People-first, positive and supportive. I joined REPL in 2018 and it truly is a remarkable place to work. The company ethos and values really resonate with me.

associate manager - workforce transformation

An Associate Manager in the Workforce Transformation (WFT) Practice and the lead for our WFT Test Practice.

I joined the WFT Practice in 2020 as a test lead and as the sole tester within the WFT team, and since then I’ve had the opportunity to build up the Test Practice. I’ve set-up test strategies and ‘approaches to work’ with the overall project methodologies for different WFT products to ensure that we have a template that works for most of our projects and can be adapted for the customer’s individual needs. This ensures that testing takes place alongside configuration without impacting customer timelines, resulting in a smooth experience for User Acceptance Testing (UAT) and ‘go live’.

I have trained - and am now managing - a team of testers who have an in-depth understanding of both WFT and testing, who are all working on various WFT projects. Alongside this, I’m also currently leading the testing workstream on a large payroll implementation project for a UK-based customer, managing the various stages of the testing lifecycle, including Systems Integration Testing (SIT) and UAT.

My background is . . .

I graduated from university with a degree in Biomedical Sciences in 2013. Since then, I’ve always worked in test roles and have experience across a range of industries, including banking, logistics and energy.

In addition to my role, I also get involved with . . .

I’m involved in EDAI (Ethnic Diversity & Active Inclusion) activities at REPL. I lead the team responsible for inspiring within REPL and as part of this role I organise a lot of internal events with the aim of raising knowledge and awareness and celebrating different cultures and ethnic minorities. I also work with the WFT leadership team to ensure the WFT practice is a good place to work for members of the team, to ensure everyone feels supported and their wellbeing is prioritised.

I would describe REPL’s culture as . . .

People-first, positive and supportive. I joined REPL in 2018 and it truly is a remarkable place to work. The company ethos and values really resonate with me.

Pallavi Subramanyam

quality engineering senior manager

A Quality Engineering Senior Manager, managing a supply chain project with one of the UK’s leading fashion retailers. Alongside my test management role, I play an active role in training and development, people leadership, and supporting other projects within REPL’s Test Practice.

My background is . . .

I graduated in Engineering in Electronics and Communication and started my career as a design engineer. After six months I changed my job to a programmer analyst and that’s where I started my testing career. A couple of months into the job, I was determined to build my career in testing. I have worked in multiple domains such as security, telecoms, storage systems, and currently in retail. At REPL, I worked on in-store technology projects for over three years and am currently working in supply chain, which has exposed me to another area of the retail industry which I thoroughly enjoy.

In addition to my role, I also get involved with . . .

I’m part of Women in Tech, Voice of REPL, and other CSR activities across the organisation. Alongside my project management work, I enjoy being part of various communities where I get to network with people with similar interests. This gives me an opportunity to work closely with people from other practices and we support each other in devising events.

I would describe REPL’s culture as . . .

An inclusive, diverse and people-focused culture. This is a place where I can speak my mind at all different levels, including directly to the leadership team. The culture is led by the leadership team, which is why this is evident all levels and all teams across the company. It is good to hear from new team members that the first thing they enjoy about joining REPL is how wonderfully welcoming and caring  the people are.

Pallavi Subramanyam

quality engineering senior manager

A Quality Engineering Senior Manager, managing a supply chain project with one of the UK’s leading fashion retailers. Alongside my test management role, I play an active role in training and development, people leadership, and supporting other projects within REPL’s Test Practice.

My background is . . .

I graduated in Engineering in Electronics and Communication and started my career as a design engineer. After six months I changed my job to a programmer analyst and that’s where I started my testing career. A couple of months into the job, I was determined to build my career in testing. I have worked in multiple domains such as security, telecoms, storage systems, and currently in retail. At REPL, I worked on in-store technology projects for over three years and am currently working in supply chain, which has exposed me to another area of the retail industry which I thoroughly enjoy.

In addition to my role, I also get involved with . . .

I’m part of Women in Tech, Voice of REPL, and other CSR activities across the organisation. Alongside my project management work, I enjoy being part of various communities where I get to network with people with similar interests. This gives me an opportunity to work closely with people from other practices and we support each other in devising events.

I would describe REPL’s culture as . . .

An inclusive, diverse and people-focused culture. This is a place where I can speak my mind at all different levels, including directly to the leadership team. The culture is led by the leadership team, which is why this is evident all levels and all teams across the company. It is good to hear from new team members that the first thing they enjoy about joining REPL is how wonderfully welcoming and caring  the people are.